Usually this message is displayed when there is a communication error between your phone/tablet and StellarMate. Try to check the following steps:

1. If you have Mobile Data enabled on your phone, then disable it as this might interfer with your connection to StellarMate Hotspot.
2. Double check you are fully connected to the hotspot, sometimes Android/iOS do not fully connect, check network settings for any warnings. If possible, click Keep This Connection.
3. Check if you can reach StellarMate WiFi using your tablet browser. Open the browser and then go to http://10.250.25.1 You should see StellarMate Dashboard if all connection is OK.
4. If you changed your username, then this automatically invalidates your license and you need to be re-issued a new license. Please contact support to request this. After a new license is generated for you, uninstall the App completely and then reinstall it so that the new license is downloaded.
5. If you cannot connect with StellarMate WiFi at all, double check the power. It must be supplied 5v@3A.
6. If no response at all after reboot (i.e. not hotspot created), try to connect HDMI cable to the mini-HDMI port closest to the USB-C power port and connect it to an external monitor. Do you see any messages? Please send a screenshot to support.
7. If all above fails, you can try re-flashing StellarMate OS image unto the SD card (or a new SD card).

Live Stacking image can be saved to the Tablet/Phone storage or photo gallery by clicking on the save button in the LiveStacking options as illustrated below:

Please note that the Live Stacking images are already saved to StellarMate internal storage and can be accessed via the View tab or via browsing SM shared network drive. All Livestacked images are automatically tagged with #livestacking tag so you can easily search for via the tag.

Please check the following suggestions:

1. Ensure that you can see stellarmate HotSpot network name in the list of networks detected by your tablet. If the stellarmate network is not listed, then check StellarMate power. If power is OK (steady Red Led with occasional Green flashes) then check and make sure the SD card at the bottom of the unit is plugged in securely. If SD card OK, use the HDMI cable to connect the unit to a nearby monitor/TV and check for any error messages. Take a photo of the error and open a support ticket in order for our technical support to help you further.
2. Ensure Tablet must be connected to the HotSpot (default password is stellar@mate)
3. Ensure that StellarMate power is sourced from a 5v @ 3A steady power source. Anything less than 3A would make it unstable.
4. If you have equipment connected to the USB3 ports of StellarMate, try to unplug them and restart StellarMate as USB3 might sometimes causes interferance with 2.4Ghz wireless networks

While a view to the celestial pole is desirable, it's not strictly necessary. The App would work almost anywhere in the sky, prefereably closer to the meridian.

Yes. It is possible to do this by following these steps:

In StellarMate App

1. Start your equipment profile.
2. That's all

In Ekos on PC/Mac

1. Make sure you are connected to the same network as StellarMate.
2. Create a new equipment profile with the same drivers started in the App equipment profile.
3. Set the profile to remote and the host to stellarmate.local
4. Make sure INDI Web Manager is UNCHECKED. This is very important.
5. Save and then click start.
6. Done!

The Serial Number and Licence Key for the Stellarmate App are listed in the Licence Management page.

• If you purchased StellarMate Controller, then the Serial Number can be found on the bottom of the unit. You need to enter the Serial Number in the Licence Management page to generate a license key.
• If you purchased StellarMate OS, then the Serial Number and Licence are automatically generated for you. So just go to the Licence Management page to view them.

If you purchased StellarMate OS or StellarMate Controller before June 1st, 2019, then in order to use the StellarMate App you must download StellarMate OS v1.4.0+ and burn it to the StellarMate SD card.