Starting with StellarMate App v2.3.0+, you need to have StellarMate OS v1.5.8.

While you can update to this version by using the Software Updater, it's recommended to backup your settings using the StellarMate Control Panel and then download and reflash the latest StellarMate OS image. Use Etcher to burn it to the SD card as per the instructions.

• If you purchased StellarMate OS or StellarMate Controller before from stellarmate.com store, then you can download the latest StellarMate OS from your orders page.
• If you purchased StellarMate Controller from a distributor, send an email to support@stellarmate.com with a copy of your purchase recipt and the device serial number to get access to StellarMate OS downloads.

The Serial Number and Licence Key for the Stellarmate App are listed in the Licence Management page.

• If you purchased StellarMate Controller, then the Serial Number can be found on the bottom of the unit. You need to enter the Serial Number in the Licence Management page to generate a license key.
• If you purchased StellarMate OS, then the Serial Number and Licence are automatically generated for you. So just go to the Licence Management page to view them.

If you purchased StellarMate OS or StellarMate Controller before June 1st, 2019, then in order to use the StellarMate App you must download StellarMate OS v1.4.0+ and burn it to the StellarMate SD card.

Yes. It is possible to do this by following these steps:

In StellarMate App

1. Start your equipment profile.
2. That's all

In Ekos on PC/Mac

1. Make sure you are connected to the same network as StellarMate.
2. Create a new equipment profile with the same drivers started in the App equipment profile.
3. Set the profile to remote and the host to stellarmate.local
4. Make sure INDI Web Manager is UNCHECKED. This is very important.
5. Save and then click start.
6. Done!

While a view to the celestial pole is desirable, it's not strictly necessary. The App would work almost anywhere in the sky, prefereably closer to the meridian.

Please check the following suggestions:

1. Ensure that you can see stellarmate HotSpot network name in the list of networks detected by your tablet. If the stellarmate network is not listed, then check StellarMate power. If power is OK (steady Red Led with occasional Green flashes) then check and make sure the SD card at the bottom of the unit is plugged in securely. If SD card OK, use the HDMI cable to connect the unit to a nearby monitor/TV and check for any error messages. Take a photo of the error and open a support ticket in order for our technical support to help you further.
2. Ensure Tablet must be connected to the HotSpot (default password is stellar@mate)
3. Ensure that StellarMate power is sourced from a 5v @ 3A steady power source. Anything less than 3A would make it unstable.
4. If you have equipment connected to the USB3 ports of StellarMate, try to unplug them and restart StellarMate as USB3 might sometimes causes interferance with 2.4Ghz wireless networks